Orders & Account
Q: Do I need an account to place an order?
A: Yes. An account is required to complete checkout and manage your orders.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, but if yours hasn’t shipped yet, contact us immediately at [email protected] with your order number.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and American Express.
Q: In what currency am I charged?
A: All U.S. orders are billed in U.S. Dollars (USD), regardless of any currency preview shown on the site.
Shipping & Delivery
Q: Where do you ship?
A: We ship to all addresses within the United States only.
Q: How long does delivery take?
A: Orders are processed in 1–3 business days and typically delivered within 5–10 business days after shipping.
Returns & Refunds
Q: What’s your return window?
A: You may request a return within 30 calendar days of delivery, provided the item is unused with original tags and packaging.
Q: How long does a refund take?
A: Approved refunds are issued within 1 business day and usually appear in your account within 5–10 business days, depending on your bank.
Privacy & Security
Q: Is my payment information secure?
A: Yes. We use a PCI DSS-compliant processor and never store your full card details on our servers.
Q: Do you share my personal data?
A: Only with trusted service providers (like shipping or payment partners) as needed to fulfill your order. We do not sell your data.
Need More Help?
Contact us at [email protected] with your order number or question. We’re happy to assist!
